Free guide

How to protect your business from online scams

Spot manipulation, verify requests, protect payments, and respond calmly when something feels wrong, with a method short enough to remember under pressure.

Online scams are designed to make ordinary people act quickly: pay now, click here, share a code, keep it quiet. They rarely begin with sophisticated hacking. They begin with a believable message and someone pushed to act before they have time to think.

This playbook gives your team one repeatable habit, Stop, Check, Confirm, plus the eight scam patterns most likely to reach a business, four gates for every payment, and what to do if someone has already fallen for one. The workbook helps you write your own verification and payment rules, and the one-page survival guide goes where people take the calls.

What is inside

1. How online scams really work — The four-step chain, and where to break it
2. The scams most likely to target a business — Eight patterns, and the safer response to each
3. Warning signs you should never ignore — Six signals, and why one alone proves nothing
4. The Zinwe Stop–Check–Confirm method — How to verify independently, and a script to use
5. Protect payments, invoices and supplier changes — Four gates every payment passes through
6. Protect email, accounts and devices — Five layers, and safer sign-in habits
7. Help your team resist social engineering — Five team rules and three scenarios to practise
8. What to do if someone falls for a scam — Response by situation, and preserving evidence
9. Build your business anti-scam routine — Daily, monthly, and when staff join or leave
10. The owner's workbook and survival guide — Exposure check, written rules, incident card, 30-day plan

Free for members: enter your email on this page to download the PDF.